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Terms & Conditions

Last Updated: 4 oct 2026

Welcome to Doon Luxury Dormitory Stay (DLD Stay). These Terms & Conditions govern your use of our website, booking services, and accommodation facilities.

By making a booking, checking in, or using our accommodation or related services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. About DLD Stay

DLD Stay provides accommodation and guest stay facilities in Dehradun, Uttarakhand. Our services may include dormitory accommodation, rooms, personal lockers, Wi-Fi, parking, hot water, drinking water, power backup, and other facilities as specified at the time of booking.

The facilities and services available may vary depending on the accommodation selected and availability.

2. Eligibility

  1. The person making a booking must be at least 18 years of age, unless otherwise permitted by applicable law or specifically approved by DLD Stay.
  2. Guests must provide accurate and complete information while making a booking.
  3. Guests are responsible for ensuring that all information provided during booking and check-in is correct.
  4. DLD Stay reserves the right to refuse accommodation where the guest does not meet the applicable eligibility or identification requirements.

3. Booking and Reservation

  1. A booking request is subject to availability and confirmation by DLD Stay.
  2. A booking will be considered confirmed only after the required payment or confirmation process has been completed.
  3. Guests must carefully check the booking details, including:
    • Check-in date
    • Check-out date
    • Number of guests
    • Accommodation/bed type
    • Number of rooms/beds
    • Total booking amount
  4. DLD Stay is not responsible for errors resulting from incorrect information entered by the guest.
  5. Guests should retain their booking confirmation and present it when requested during check-in.

4. Check-In and Check-Out

Standard Check-In Time: [Insert Time]
Standard Check-Out Time: [Insert Time]

  1. Guests must arrive within the applicable check-in period mentioned in their booking confirmation.
  2. Early check-in is subject to availability and may attract additional charges.
  3. Late check-out is subject to availability and may attract additional charges.
  4. Failure to check out within the permitted time without prior approval may result in additional charges.
  5. DLD Stay may require guests to complete the check-in process before providing access to the accommodation.

5. Identification Requirements

  1. Guests must provide a valid government-issued photo identification document at check-in as required by applicable law and DLD Stay’s verification procedures.
  2. The details provided during booking should match the identification documents presented at check-in.
  3. DLD Stay reserves the right to deny check-in where the required identification or verification cannot be completed.
  4. Guests are responsible for ensuring that their identification documents are valid and belong to them.

6. Occupancy and Guest Information

  1. Only the number of guests included in the confirmed booking may occupy the allocated accommodation.
  2. Guests may not transfer, resell, or assign their booking to another person without prior approval from DLD Stay.
  3. Additional guests may only be accommodated with prior approval and subject to availability and applicable charges.
  4. Visitors may be permitted only in designated areas and during permitted hours, as determined by DLD Stay.

7. Payment

  1. All charges must be paid according to the payment terms displayed at the time of booking.
  2. Applicable taxes, fees, deposits, or additional service charges will be payable as specified during booking or communicated by DLD Stay.
  3. Any additional charges incurred during the stay must be paid before check-out or within the period specified by DLD Stay.
  4. DLD Stay reserves the right to suspend or cancel a booking where required payments are not received.

8. Cancellation and Refund Policy

Cancellation and refund eligibility will depend on the cancellation policy applicable to the booking.

Unless a different policy is specifically displayed at the time of booking:

  1. Cancellation requests must be made through the permitted booking channel.
  2. Cancellation charges, if applicable, will be deducted from the refundable amount.
  3. No-show bookings may be subject to cancellation charges.
  4. Once the stay has commenced, refunds for unused nights or early departure will be subject to the applicable cancellation/refund policy.
  5. Refunds, where applicable, will be processed through the original payment method or another method determined by DLD Stay.
  6. Processing times for refunds may depend on the payment gateway, bank, or financial institution.

Important: The cancellation/refund terms displayed on the booking page or booking confirmation for a particular reservation will prevail over general cancellation information on this website.

9. Guest Conduct and House Rules

Guests are expected to behave respectfully and responsibly throughout their stay.

The following are not permitted:

  • Illegal activities of any kind
  • Violent, threatening, abusive, or inappropriate behaviour
  • Disturbing other guests or nearby residents
  • Excessive noise, particularly during designated quiet hours
  • Damage to property, furniture, equipment, fixtures, or facilities
  • Unauthorized use of another guest’s accommodation or belongings
  • Smoking in areas where smoking is prohibited
  • Possession or use of prohibited or illegal substances
  • Any activity that may create a safety, security, or hygiene risk

DLD Stay may take appropriate action, including cancellation of the stay without refund, where a guest violates these rules or applicable law.

10. Damage to Property

Guests are responsible for any loss or damage caused by them, their visitors, or any person staying under their booking.

Where property, furniture, fixtures, equipment, linens, keys, lockers, or other DLD Stay property is damaged, lost, or misused, DLD Stay may recover the reasonable cost of repair or replacement from the responsible guest.

11. Personal Belongings and Valuables

  1. Guests are responsible for their personal belongings, money, documents, electronic devices, luggage, and other valuables.
  2. Guests should use the lockers or other security facilities provided by DLD Stay where available.
  3. DLD Stay recommends that guests do not leave valuable items unattended.
  4. DLD Stay will not be responsible for loss, theft, or damage to personal belongings except to the extent required under applicable law.

12. Cleanliness and Hygiene

Guests are expected to maintain reasonable cleanliness and hygiene during their stay.

Any extraordinary cleaning required due to misuse, negligence, spills, stains, or other avoidable circumstances may result in additional cleaning charges.

13. Facilities and Services

DLD Stay aims to provide the facilities advertised on the website and in the booking confirmation.

Facilities such as Wi-Fi, hot water, parking, power backup, lockers, drinking water, and other services may occasionally be unavailable due to maintenance, technical problems, safety reasons, circumstances beyond our control, or other operational reasons.

DLD Stay will make reasonable efforts to restore affected services as soon as reasonably possible.

14. Parking

Where parking is available, it is subject to availability and applicable property rules.

Guests are responsible for their vehicles and belongings kept inside vehicles. DLD Stay shall not be responsible for loss or damage to vehicles or their contents except where liability cannot legally be excluded.

15. Safety and Security

  1. Guests must follow all safety instructions provided by DLD Stay staff.
  2. Guests must not interfere with CCTV cameras, fire safety equipment, electrical systems, locks, alarms, or other safety/security equipment.
  3. Emergency exits and safety equipment must not be blocked or misused.
  4. Any suspicious activity, safety issue, damage, or emergency should be immediately reported to DLD Stay staff.

16. Right to Refuse or Terminate a Stay

DLD Stay reserves the right to refuse check-in or terminate a guest’s stay where:

  • The guest violates these Terms & Conditions or house rules;
  • The guest provides false or misleading information;
  • Required identification cannot be verified;
  • The guest engages in illegal, abusive, threatening, or unsafe behaviour;
  • The guest causes significant disturbance to other guests or staff;
  • The guest damages DLD Stay property;
  • Continuing the stay may create a safety, security, legal, or operational risk.

Where termination is due to the guest’s misconduct or violation of these Terms, the guest may not be entitled to a refund, subject to applicable law.

17. Changes to Bookings

Requests to change booking dates, accommodation type, number of guests, or other booking details are subject to availability and the applicable booking conditions.

Additional charges may apply to changes requested by the guest.

18. Website Information

We make reasonable efforts to ensure that information, photographs, descriptions, prices, facilities, and availability displayed on the website are accurate.

However, photographs and descriptions are provided for general information and the actual appearance, layout, furniture, or facilities may vary.

DLD Stay reserves the right to correct errors, update information, change prices, or modify facilities where necessary.

19. Force Majeure

DLD Stay shall not be responsible for any failure or delay in providing services caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, fire, government restrictions, public emergencies, power or network failures, strikes, civil disturbances, or other unforeseen events.

Where reasonably possible, DLD Stay will communicate any significant disruption to affected guests.

20. Privacy

Personal information collected during booking, registration, payment, or communication will be handled in accordance with our Privacy Policy.

By using our services, you acknowledge that your information may be collected and processed for purposes including booking management, guest verification, customer support, payment processing, security, and compliance with applicable laws.

21. Third-Party Services

DLD Stay may use third-party service providers for payment processing, communication, technology, booking management, maps, or other services.

The use of such services may also be subject to the terms and policies of the relevant third-party provider.

22. Limitation of Liability

To the extent permitted by applicable law, DLD Stay shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or accommodation services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions or the services provided by DLD Stay shall be subject to the jurisdiction of the competent courts in Dehradun, Uttarakhand, unless otherwise required by applicable law.

24. Changes to These Terms

DLD Stay may update or modify these Terms & Conditions from time to time.

The updated version will be published on this website with the revised “Last Updated” date. Guests are encouraged to review these Terms before making a booking.

25. Contact Us

If you have any questions regarding these Terms & Conditions, bookings, cancellations, or your stay, please contact us:

Doon Luxury Dormitory Stay (DLD Stay)
Address: 1st Floor, Above Axis Bank, Canal Road, Dehradun, Uttarakhand – 248001
Phone: +91 8679303311
Email: tauruslandprojects@gmail.com

By making a booking or staying at DLD Stay, you acknowledge that you have read and agreed to these Terms & Conditions.

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